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Organic Certified

Frequently Asked Questions


What thread count do you do?

All of our bedding is made from 100% organic, long staple cotton in a 300 thread count weave. This is our magic formula for creating bedding that is genuinely luxurious, but also durable and easy to wash and iron.

The only thing you have to choose is which colour and style trim you like!

What is thread count?

Firstly- it is important to know that thread count is not the most important to look for when buying sheets.

Thread count simply measures the number of threads woven into each square inch. For example, 300 thread count comprises 150 vertical and 150 horizontal threads.

At some point, it becomes difficult to fit anymore in. So, as a marketing ploy, companies might create their long threads by twisting shorter, poor quality fibres together. Check out our blog for more information.

Are your sheets sateen or percale?

Cotton sheets can we woven using several different methods (i.e. how the threads are interlaced). All of our sheets are sateen weave, which creates a really silky and smooth feeling. We love the sateen weave because it feels so luxurious, and yet they really durable and easy to wash and iron too. Keep an eye out for our upcoming blog on the different types of weaves and finishes for bedding.

How deep are your fitted sheets?

All of our fitted sheets are a generous depth of 42cm (deeper than any other brand). This means they fit even the deepest of mattresses with mattress toppers. If you have a thinner mattress, they will also fit, as the elastic runs the entire perimeter of the sheets- you will just tuck it right under the mattress to fit.

Does the flat sheet have a line of cord?

Our flat sheets are entirely plain white with no cord or trim. Flat sheets can be used on their own or with a waffle bedspread in hot climates. In standard weather, you can put a duvet and duvet cover over the flat sheet. Simply fold the flat sheet over the duvet cover a few centimetres from the top and you will then have your bed made up beautifully with the trim of the duvet cover running horizontally.

We love multi-purpose products and believe in investing in products that you can mix and match around the house. You can have duvet sets with different colour trims for each different bedroom in the house and then a number of flat sheets and fitted sheets that can be interchanged.

How does the line of cord go across the duvet cover?

Our line of cord goes horizontally across the top of the duvet cover.

Do you only do white sheets?

At the moment our range consists entirely of white sheets, as we just love how white never goes out of fashion and can be mixed with any type of décor. However, keep an eye on our news as we will certainly look at adding more colours in the future. Sign up for our newsletter to stay in the loop.

What size pillowcases come in a duvet set?

Our duvet sets come with two regular 50 x 75cm pillowcases. You can add King pillowcases (50 x 90cm) separately.

How do I measure my bed?

If buying a duvet set, please measure the size of your duvet from left to right, as some people may have larger or smaller duvets in comparison to their mattress size.

For fitted and flat sheets, simply measure the mattress from left to right, and the depth if you wish.

Size Chart

I am buying from outside of Ireland and the UK, are my beds/duvets/pillows different sizes?

Yes! Standard measurements differ depending on where in the world you buy them. Please check out our dimensions and see if they match yours. Very often they are the same measurements but different size names from country to country.

Do you do entirely plain duvet sets without an oxford edge?

We do indeed! You can shop our plain duvet sets under the title Plain Duvet Sets.

Do your duvet covers have an oxford edge?

No, our oxford duvet sets have the oxford edge around the pillowcases, but not the duvet cover. We feel it looks neater and is easier to look after without an edge on the duvet cover.

Looking After Your Bedding

How should I wash my sheets?

We recommend a 30-40 degree wash as this is more environmentally friendly, and ensures you will get the longest lifespan out of your sheets. However, they will endure a 60 degree wash if required. Our sheets are very durable and will even get softer as you wash them over time. We recommend a plant-based, non-toxic detergent such as Lilly’s or Ecover. Keep an eye out for our blog post on detergents!

Are your sheets easy to iron?

Yes, White & Green sheets iron like a dream! We use only the finest handpicked, organic cotton in a 300 thread count weave, which makes them easy to iron…really! If you use a tumble dryer, make sure that you take your sheets out before they are bone dry. Take them out ever so slightly damp, fold them and give a sweep of the iron on either side for the more efficient method of ironing!

Beware of “no-iron” or “wrinkle-resistant” sheets, these are usually the result of a formaldehyde resin bath. Keep an eye out for our upcoming blog post on this!

Will my sheets crease?

Unlike other bedding brands, we do not artificially treat our fabrics with silicon, formaldehyde or toxic chemicals to make them “no-iron or no-crease”. By choosing us, you’re experiencing the fabric in its purest form and natural fibres do crease. But don’t worry, our sheets are really easy to wash and iron. All of our customers say that they love White & Green sheets as for once, there is no issue with washing, ironing or getting rid of creasing, unlike the brands they had used in the past!

Will my sheets shrink?

We make all of our sheets 3% bigger as cotton naturally shrinks by 3% in the first wash. We prefer to be generous in size rather than have sheets that are too small and popping off mattresses! For example, our fitted sheets are 42cm deep with an elastic band the entire way around the bottom, which means they will fit every mattress, even if you have a mattress topper. After all, there is nothing worse than a tug of war with your sheet and mattress!

Does that mean I need to wash my sheets before using them?

As our bed sheets are all certified organic, there are no toxic chemicals or finishes on them, so you do not have to wash them before use.

What should or shouldn’t I do in washing my bed sheets?


  • Machine wash on a 30 to 40 degree wash using mild, and natural detergent.
  • Wash similar items together – same colour and fabric.
  • Tumble dry low. We recommend always taking them out of the dryer a little bit damp to help with creasing.


  • Do not use harsh chemically-infused detergents.
  • Don’t wash with clothing – zippers, hooks, etc. cause abrasion.
  • Avoid products containing benzoyl peroxide, alpha hydroxy acids and chlorine bleach.
  • Tumble dry until bone dry.

Can I put my sheets in the washing machine?

Absolutely. We recommend a regular 30-40 degree wash but they can be washed up to 60 degrees if needed.

Can I put my silk pillowcase in the washing machine?

Yes, we recommend a 30 degree gentle wash.

Can I tumble dry my sheets?

Our sheets can certainly be tumble dried, we recommend taking them out a little before bone dry.

Can I tumble dry my silk pillowcase?

We recommend not to tumble dry your silk pillowcase, line dry is fine.

What temperature should I wash my cotton sheets at?

30-40 degree regular wash, but they can take 60 degrees occasionally.

What temperature should I wash my silk pillowcase at?

30 degree cold/ gentle wash.

Is it okay to use fabric softener?

Yes, we would always recommend to use natural washing detergent and softeners.

Can I iron my cotton sheets? Are they easy to iron?

Our sheets are a dream to iron, if you are not an ironer just leave the sheets to line dry and any minor creases will fall out naturally.

A button has come off my duvet cover, how do I replace it?

Please email us at and we can send you out replacements.

There is a bad stain on my sheets, how do I remove it?

For severe stains such as blood- soak the stain in cold water (not hot-hot will actually set the stain) and then wash as normally. You can treat the stain with a stain remover after you have rinsed in cold water.

My sheet has become damaged in the wash, how do I replace it?

Unfortunately, if the damage was done by your washing machine or by a member of your household we cannot accept returns for this reason. If you need further assistance you can email us at /

Knitted Products

Can you wash the throws and baby blankets?

Yes, absolutely! In fact, all of our products become softer and softer the more you wash them!

What size are the scarves?

Our scarves are 74 x 184cm, which is very generous in size and yet they are not heavy. There is something magic about our scarves in that they instantly make you feel safe and cosy when you put them on. They are a perfect weight to stay on wrapped as a shawl as you move around and they also double up as a blanket for travelling on planes or trains. We cannot go anywhere without them now!

What size waffle bedspread should I buy?

Our waffle bedspreads come in 3 sizes- Double, King and Superking and will cover the mattress on either side. However, if you prefer a neater look with minimal fabric on either side you could go down a size.

Will the throws fit my bed?

Our standard size throw fits nicely over the end of a King size bed. If you have a larger bed, or would like the throw to cover the entire duvet cover, we recommend the Large Herringbone Throws or the Waffle Bedspread.

What are the throws made of?

All of our products are 100% Organic cotton. This means they are really, really soft and cosy, but also machine-washable.


Do you deliver across the world?

Yes, we deliver everywhere.

How long will delivery take?

  • Ireland: 1-2 working days.
  • UK: 1-2 working days.
  • Belgium, France, Germany, Luxembourg, Netherlands: 4-5 working days.
  • Rest of Europe: 4-7 working days.
  • U.S.A. & Canada: 6-8 working days.
  • Australia: 6-8 working days.
  • New Zealand: 6-9 working days.
  • China: 6-9 working days.
  • Rest of World: Up to 10 working days.

Please note: bad weather or unforeseen circumstances may cause delays in deliveries, so please plan accordingly.

I am not home during working hours, what should I do?

We need a signature upon delivery, so we cannot leave the order at your house if you are not there. Many people send the delivery to their workplace or to a neighbour who will be at home during the day. You can also check out Parcel Motel, who will receive your delivery for you and you can collect it from any of their outlets (petrol station etc) 24/7 within 48 hours:

I did not receive a confirmation email, what should I do?

If you have queries in relation to your order, please email us at and we can help.

I would like to return an item, how do I proceed?

Please view our returns policy on our Return Policy page (provided the item has not been used) and can be arranged by email at

How long does standard delivery take within Ireland?

Please note, due to Covid there may be some delays. Regular delivery takes 2-4 business days.

How long does standard delivery take within the UK?

Please note, due to Covid there may be some delays. Regular UK delivery can take up to 5 days.

How long does delivery take within mainland Europe?

Please note, due to Covid there may be some delays. Regular EU delivery can take up to 1 week.

International Delivery times?

Please note, due to Covid there may be some delays. Regular International Delivery can take up to 2 weeks.

How much does delivery cost?

We offer free Ireland & UK delivery over 75 euro.

Do you use a courier service or postal?

We use a courier service for all orders except for our Facemask sets- we use a postal service.

I will not be at the address given to receive the parcel, what happens next?

Please notify us via email with a safe place to leave the parcel or we can arrange to delay your delivery until you will be home.

I forgot to give my phone number on the order, how does the courier contact me?

Please email us as soon as possible with your contact number so we can arrange to pass it onto the courier. Most drivers will not deliver parcels without a contact number.

My order seems delayed, what do I do?

Please note there will be some delays with delivery due to Covid, but if you feel it is taking longer than it should please email us at with your order number and we can help.

I want to return my order; how do I do this?

Please note, we do not accept returns if the item has been taken out of its original cotton bag or if the item has been used in anyway. We recommend reading the label on the outside to ensure your order is correct before opening. If you want to return an item, please email us at and we can arrange.

I want to exchange my product for a different size, how do I do this?

Please note, we do not accept returns if the item has been taken out of its original cotton bag or if the item has been used in anyway. We recommend reading the label on the outside to ensure your order is correct before opening. If you want to return an item, please email us at and we can arrange.

I received a wrong or faulty item.

If your item is damaged upon opening, please send us photo evidence via email to with your order number and we can investigate this further. We would appreciate you did not open an item if you realise it is incorrect.

I received an item that I did not order.

Please do not open the item and email us immediately at

I want my order to be left in a safe space if I am not home, where do I write this?

Please email us with your notes and we can pass it onto the courier.

I want a note included with an order as a gift, is this possible?

You can email us the note you want to include or write it in the ‘orders notes’ section when purchasing.

Can the courier call me before arriving at my address?

We can advise the courier of this, but we cannot guarantee it.

I want an order to be sent to 2 different addresses, is this possible?

We recommend making two separate purchases on the website for this.

General Questions

What certifications do your products have?

What does organic cotton mean?

  • Organic cotton means no toxic pesticides or dyes are used on our products.
  • Organic cotton is better quality and longer lasting than conventional cotton.
  • Organic cotton gets softer with every wash.
  • Organic cotton makes our sheets a dream to iron.

Why Fairtrade cotton?

  • Our farmers are ensured minimum prices for their cotton.
  • Our factory workers earn a fair wage.
  • All of our producers are guaranteed safe working conditions.
  • Never any child labour.
  • We pay a Fairtrade premium to all communities involved in our production and they decide how they wish to spend this extra money, for example on education, on healthcare and so on.

Are you available in any stores?

We are a 100% online store. This enables us to keep our prices more competitive for our customers. It also allows a faster shopping experience for you- online, fast delivery to your home, without the fuss of traipsing through stores!

How do I learn more about the background of your company?

You can read our story here: About Us.

Press and Media Enquiries?

For any enquiries you can contact us at

Is your packaging eco-friendly?

We are trying very hard to be as sustainable as possible in our packaging. All of our brochures, leaflets and marketing material is made from 100% recycled materials and uncoated.

Our gift boxes are recyclable and should be kept as clever storage if you have space.

Some of our products come in recyclable plastic bags- please recycle them! We are working towards eliminating plastic entirely from our supply chain and are always open to feedback. Please drop us a line if you have any suggestions.

Do you offer fabric swatches?

Not just yet, however we are working on this!

I am not satisfied with my purchase; can I return it?

We are more than happy to accept returns so long as the sheets have not been taken out of their original cotton bag. Once they have been taken out or used, we will not accept returns. Please see our Returns Policy for more info.

I ordered the wrong size sheet; how do I correct this?

If your order has not yet been delivered please email us as soon as possible so we can notify our warehouse and amend your order before shipping. If you received your package please make sure to not open the sheets at all. You can email us at with your Order number and we can sort an exchange for you.

I gave the wrong address on my order; how do I correct this?

Please email us as soon as possible so we can amend your delivery address before dispatching at

My size is unavailable on the website, what do I do?

If your size is unavailable on the website, you can sign up to our newsletter to be the first to hear of new arrivals and restock.

What does sateen mean?

Sateen sheets have a beautiful sheen to them, are very soft and luxurious and would be slightly more silky than percale.

How soft are your sheets?

Extremely soft! You can read our customer reviews here:

I only buy 1,000tc, why would I buy 300tc?

Ah, the thread count myth! Read all about it here:

Where can I find out more about Organic & Fairtrade cotton?

I have very bad allergies, are your sheets good for this?

Our sheets are excellent for this reason as there are no nasty chemicals used at all and are very soft against the skin.

I have very sensitive skin; would you recommend your sheets for this?

Our sheets are excellent for this reason as there are no nasty chemicals used at all and are very soft against the skin.

A family member has trouble sleeping at night, do your sheets keep you cool?

Our sheets are great for keeping you cool during the night.

I don’t like really shiny, silky sheets. What do your sheets feel like?

Our sheets are a beautiful sateen finish which has a slight sheen to it but they are not extremely silky like our silk pillowcase.

I like a specific colour on the website, but it is not available in the product I want.

Sorry to hear that, you can always email us to see if we will be getting it anytime soon

I wish to be notified when an item is back in stock.

Great, please sign up to our newsletter at the bottom of the page.

I have a discount code, where do I enter it?

You will see a space to enter your discount/ voucher code at checkout (if on mobile you need to click ‘order summary’ to view it)

My discount code is not working.

Please ensure you are entering your discount code exactly as it is displayed (with capital letters if applicable) and please note the terms of the discount code as some codes can only be used once per customer.

Can I use two different discount codes for one order?

No, we do not allow two codes to be used at once.

Can I use a discount code more than once?

You will be able to view the terms of your code in the email you received it, but generally it is one use per customer.

I am trying to remove an item from my cart, it is not working.

We suggest refreshing the page or starting your browser up again.

How do I view the items in my cart?

You will see a shopping trolley icon at the top of your screen.

Can I shop in my chosen currency?

You will be able to view available currencies at the top of the homepage.

I am having difficulty using your site.

Please email us at and we can help- or chat to us.

Do you take orders over the phone?

We certainly can give you a call if you are having trouble shopping online. Please chat to Suzie on our website chat or email us with your contact number.

Where do you ship your products from?

We ship from Dublin, Ireland.

Can I collect an item rather than getting it delivered?

We do not provide this service. We do offer free delivery over 75 euro though.

I like to feel products before purchasing, do you provide this service?

Unfortunately, we do not offer this service.

Are the colours shown in photos true to real life?

Yes, our photos are almost exact matches colour wise. There might be slight variations due to screen brightness/ vibrancy.

Are your sheets generous in size or do I need to size up?

Our sheets are definitely generous in size, so it is not necessary to size up.

I have a very deep mattress, will your fitted sheet fit?

Our fitted sheets are a very generous depth of 42cm, but we recommend measuring your mattress prior to purchasing to ensure it will fit.

Does the elastic on your fitted sheet go all the way around?

It certainly does and fits beautifully under the mattress.

Do you have flat sheets with a trim?

Our flat sheets have a small detailed trim on the top, but we not have any corded flat sheets.

Are your sheets all the same thread count and feel?

Our sheets are all 300tc long staple organic cotton.

What is included in your special bundle offer?

Our special bundle offer includes 4x pillowcases 50x75cm, 1 fitted sheet & 1 duvet cover

Trade/Interior Designers

Do you deal with interior designers?

We deal with many interior designers across the UK and Ireland. For more info simply contact us by email -

Do you supply to shops?

At the moment we are not looking for any more retailers.

Customs Charges and Taxes

If I am in Ireland or Europe, do I need to pay import duties, taxes, or Brexit-related charges?

No, you will never have to pay anything extra to receive your parcel from us. We are based in Dublin, Ireland, part of the European Union, and so import duties or taxes do not apply at all.

If I am in the UK do I need to pay import duties or Brexit-related charges?

No, we prepay all charges so that you do not have to pay anything extra. We are an Irish company and we send our deliveries from Ireland but we cover all charges on our end so that you will not receive any further bill. You simply pay the price of your order and shipping if it applies, and there is never any further charge.