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At White & Green, we pride ourselves in creating the finest products and we hope to make you, our customers, happy! Please be aware when you make an order that you have purchased the correct size!

Our Returns Policy

We think you'll love your new purchase! However, if for some reason you wish to return a product, we will gladly accept it within the terms set out below.

We accept returns within 30 days of delivery provided the items are unwashed, unused and in their original packaging. Due to hygiene reasons we cannot accept returns on Pillows & Duvets. Please be aware that our returns service does not extend outside of the EU or UK. Returns within 30 days (for reasons other than a manufacturing defect) will be arranged using the original payment method and all postage or shipping costs will be at the buyer's expense. In the unlikely circumstance that your product has arrived in a damaged or faulty state, please let us know the exact details. We will then arrange your return (refund or exchange) and we will refund all postage/shipping costs to the original payment method.

Please note that we are not responsible for returned goods until they have been received at our warehouse. We strongly recommend that you arrange a tracking number for your parcel. Items lost in transit will not be treated as returned items. For returns, we aim to process refunds within 7 days of receiving the returned item and administering a quality check. Once your refund is processed, please allow 3-5 business days for it to clear with your original payment provider.

Please also beware that we do our best to present colours in our product photography. However, we cannot guarantee that the colour on your screen will be a true representation and slight variations may occur.

It is our mission to make your shopping experience with us as simple and hassle-free as possible! 

 

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